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AMINA Residency Privacy Policy

AMINA Residency (“AMINA”, “we”, “us”, “our”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website ( or our mobile application and other online products and services (“Site”), when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. Your use and continued use of the Site will constitute your deemed consent to the terms of this Privacy Policy.

Types of personal data we collect
Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes:

(a) Your full name and contact information, passport and visa information;
(b) Your stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled and email, faxes, telephone and other messages received;
(c) Your credit card, mobile payment and other payment details;
(d) Any information necessary to fulfil special requests (for example, leisure, travel and guest preferences);
(e) Your reviews, feedback and opinions about AMINA Residency and services;
(f) Information collected through the use of closed circuit television systems and other security systems; and any other personal data you choose to provide to us.

Information we collect automatically when you use the Site:
When you access or use the Site, we automatically collect personal data about you, including:
(a) Information about your use of our Site
(b) Information about the computer or mobile device you use to access our Site,
(c) Information about the location of your device each time you access or use our Site if you have not turned off location services for the device you are using.
(d) Information collected by Cookies, which are small data files stored on your device memory that help us improve our Site and your experience, and web beacons, which are electronic images that may be used in our Site or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.

Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings), you confirm that you have their consent to provide their personal data to us.

How we use your personal data
We may use your personal data, for the performance of our agreement with you; for our legitimate commercial interests and to comply with our legal obligations for the following purposes:

(a) Process, confirm, provide and charge for hotel/guest house arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out; fulfil contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) and vendors (e.g. credit card companies, airline operators and other loyalty programmes);
(b) provide you with access to the content on our Site, and respond to your enquiries and requests for information and services;
(c) administer, and disclose the winner of, contests and lucky draw competitions conducted by us or on our behalf;
(d) understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so;
(e) provide privileges, benefits and services to you, process applications for and administer membership programmes, verify and validate your ability to access and use certain products, services and information;
(f) monitor your use of our Site and your bookings, and conduct analysis of the use of our Site in order to operate, evaluate and improve our Site and our services, understand your preferences, display customised content to you on our Site which may be of interest to you and troubleshoot any problems;
(g) conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our products services;
(h) provide for the safety and security of guests; and
(i) meet legal and regulatory requirements and administer general record keeping.

Disclosures of your personal data
We may share your personal data between and among AMINA Residency (including the holding company FALIM Group Private Limited) and a limited number of our affiliates as are relevant for the above purposes and to facilitate the operation of our business, but we shall only do so on a need-to-know basis;
(a) with external service providers who are involved in processing booking of your stay with us;

(b) with third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you;
(c) with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) in order to fulfil contractual obligations;(d) with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), or otherwise in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, court order or legal process;
(e) If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of AMINA Residency and our affiliates or others;
(f) in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of AMINA Residency;
(g) with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
(h) with any other party at your consent or at your direction; and
(i) Otherwise as permitted or required by applicable laws and regulations.

We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.

Direct marketing
From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS messages, telephone calls, push notifications, post, or social media information that we think may be of interest to you, including about our guesthouse/hotel, products and services, satisfaction surveys, events, offers and promotions.

Our commitment to data security
We have in place reasonable technical and organisational measures to prevent unauthorised or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorised or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.

We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Third party sites
The Site may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access third party links please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these sites.

Changes to the Privacy Policy
We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted to the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect but, to the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data after the changes are applied.

Last Updated: 25 March 2019