AMINA Residency Booking Terms and Conditions

When you make a reservation at AMINA Residency (“Guest House”) using one of our digital channels such as our website, mobile site or app (our “Site”) or travel agent, these booking terms and conditions (“Booking Conditions”), together with our Privacy Policy and any other written information we brought to your attention before we confirmed your reservation, shall apply.

Please read these Booking Conditions carefully as they explain a number of important things and set out our respective rights and obligations.

In these Booking Conditions references to “you” and “your” include the first named person on the reservation and all persons on whose behalf a reservation is made. The Site is owned and operated by FALIM Group Private Limited, H. Nereen 2nd Floor, Majeedhee Magu, Male’, Republic of Maldives (“we”, “us”, “our”) and when you make a reservation, your booking is with us.

By making a reservation, the first named person on the reservation agrees on behalf of all persons detailed on the reservation that:

(a) He/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
(b) He/she consents to our use of information in accordance with our Privacy Policy;
(c) He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
(d) He/she accepts financial responsibility for payment of the reservation on behalf of all persons detailed on the reservation.

Check-in time
12:00 PM
Your reserved rooms will be made ready for your stay at 12:00 PM.

Check-out time
11:00 AM
Room rental period expires at 11:00 AM. Additional day charge plus taxes may be applied for late check-out.

Making a reservation
To reserve a room with us, please follow the instructions on the Site. You will need to provide details of a valid credit or debit card to secure your reservation.

Please check if the details of your reservation are correct before you submit your reservation request. We will not be liable for any delay or non-performance of your reservation if you provide us with incorrect information.

When your reservation is confirmed, a binding contract will come into existence between you and us as soon as we have issued you with a confirmation with a valid confirmation number that will confirm the details of your reservation and will be sent to you. Upon receipt, if you believe that any details on the confirmation are wrong or if you require any changes to be made, you must contact us immediately as it may not be possible to make changes later.

We reserve the right to refuse a reservation and decline to issue a confirmation at our absolute discretion.

Payment methods
AMINA Residency accepts payment in cash (Maldivian Rufiyaa & United States Dollars) and all major credit cards are also accepted.

Pre-authorization of credit cards
The Guesthouse reserves the right to pre-authorize credit cards and temporarily hold an amount prior to arrival. A pre-authorization, depending on the type of reservation, is a temporary hold on a specific amount of your available credit limit balance that is placed on your credit or debit card, usually for the first night of your intended stay, plus tax. All credit/debit cards are pre-authorized at the time of check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original preauthorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. Please note that we are unable to remove pre-authorizations directly through our Guesthouse.

Rates
AMINA Residency’s rates and taxes are quoted in United States Dollars (US$) currency. Please note that all rates are subject to change without prior notice. The rates that are advertised on the AMINA Residency website or any other website or promotional material are subject to change from time to time and may increase or decrease at the Guesthouse’s discretion. The rates provided to you at the time of booking will be final for that particular reservation.

Check-in policy
The Guest under whose name the booking is made must be at least 18 years of age to check in at AMINA Residency. To ensure safety and security for our guests and staff and also to prevent fraudulent activities, guests are required to confirm their identity by providing their valid government-issued photo identification (National Identity Card for locals and Passport for foreign guests) at check-in.

A valid, signed, and pre-approved credit card in the name of the guest’s registration is also required to be presented at the time of checking in.

AMINA Residency reserves the right to reject guests who attempt to check in without the presentation of the original credit card with the designated signature. If a different credit card is presented, the Guesthouse may void the previous charge and make a new charge on the presented card to avoid any disputes.

Accuracy
We endeavor to ensure that all the information and prices both on our Site and marketing material are accurate; however occasionally changes and errors may occur and we reserve the right to correct prices and other details in case of such circumstances. You must check the current price and all other details relating to your chosen reservation before you make your booking.

Children and beds
Children of all ages are welcome. Children aged 10 and under can stay for free when sharing a room with one or more paying adult(s). Based on the room type, it may not be possible to accommodate extra bedding.

As the parents or guardians of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the Guesthouse property unsupervised. Children under the age of 10 are not allowed in the AMINA Lounge without being accompanied and supervised by their parent/guardian.

Free Wi-Fi access
Access to our WiFi is free for our registered guests. The Guesthouse WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. AMINA Residency assumes no liability for guest use.

Special requests
The Guesthouse will make all endeavors to honor special requests. All special requests are noted on reservations and we will do our best to accommodate.

Guest registration
Valid contact information of the guest will be required when making the reservation including the first name, last name, phone number, email, government issued photo identification (National ID Card for locals and Passports for foreigners) and signature. The identities of all other guests occupying the rooms must also be provided.

Damage deposit
A damage deposit of USD 100 is required on arrival. This will be collected by credit card or cash and will be reimbursed at the time of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Changes to the reservation by guests
Should you wish to make any changes to your confirmed reservation, you must follow the procedure outlined in your booking confirmation. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, you will be liable for payment of any additional costs incurred by us. See also any specific terms notified to you at the time of booking.

Cancellation policy
The Cancellation policy may vary according to accommodation type. Please check what conditions may apply to each option when making your reservation for your booking.

In general, reservations must be cancelled forty-eight (48 hours) prior to arrival date, in order to avoid a one (1) night’s full room Cancellation Fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.

Cancellation of the reservation by AMINA Residency
AMINA Residency reserves the right to cancel your reservation at any time with immediate effect by giving you written notice (including by email) if you fail to make all payments applicable to your reservation in full and on time, or you otherwise breach a material term of these Booking Conditions. This is in addition to any other legal rights and remedies we may have as a result of your breach of contract.

We may in exceptional circumstances be required to cancel your reservation due to ‘Force Majeure’. If this happens we will notify you as soon as possible and:
(a) If you have already paid for your reservation, we will refund your payment to you; or
(b) If you have not yet paid for your reservation, you will not be required to do so.

We regret we cannot meet any expenses or losses that you may incur as a result of such change or cancellation.

For the purposes of this clause, ‘Force Majeure’ means any event which we could not, even with all due care, foresee or avoid as a result of which we cannot provide you with your room. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our control.

Curtailment
If you decide to check-out before you’re due to, we cannot refund the cost of the remainder of your reservation which you have not used, or be liable for any associated costs you may incur. 

Pets
Pets are not allowed anywhere in the Guesthouse.

100% smoke-free
Smoking and vaping is not permitted in the common areas, rooms and the lounge. AMINA Residency is a 100% smoke-free Guesthouse.

For legal and safety purposes and as well as to ensure that the Guesthouse is not exposed to items, activities or actions that create unhealthy, harmful or objectionable odors, and to prevent stains that are difficult to remove from the rooms, walls, and furniture we do not permit smoking of any kind including but not limited to tobacco, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use of essential oils or synthetic products in our Guesthouse.

Guests are encouraged to notify the Front Desk staff immediately if they smell cigarette smoke or any other objectionable odors.

No-cooking, cooking appliances or combustibles
The safety of our guests, staff, and this facility is extremely important to us. Guests may make use of water heaters and the coffee machines provided in rooms. Cooking is permitted only in the Lounge, with the use of the appliances provided for use there, by the Guesthouse.

Cooking in guest rooms by use of any type of cooking appliance is prohibited. A minimum fee of $100.00 will be charged for cooking in a room.

Check-out procedure
The Check-out time is 11:00AM. Please proceed to check-out at the front-desk on time, so that our housekeeping staff may begin cleaning your room as soon as possible. If you require a later check-out date, please contact our Front Desk at least a day prior to your departure and we will do our best to accommodate your request. A charge may be applicable for late check-outs.

Gift certificates & pre-paid reservations
We are able to provide gift certificates, redeemable vouchers and pre-paid reservations for promotional or special occasions. Please contact the Guesthouse directly to purchase or redeem gift certificates.

Right to refuse service
AMINA Residency is a privately owned and operated business, registered in the Republic of Maldives. We reserve the right to refuse service to anyone for any reason(s), in line with the Rules & Regulations established by the Government of the Republic of Maldives. AMINA Residency has a zero tolerance policy in which we will refuse to admit or shall refuse service or accommodation in our Guesthouse, or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Guesthouse, the rules and regulations established by the Government of Maldives and the owners for the operation and management of the Guesthouse. AMINA Residency staff shall refuse service or evict a guest: for refusal or failure to pay for accommodations, if proven that a guest is under the influence of alcohol, drugs, or any other intoxicating substance and/or acts in a disorderly fashion such as disturbing the peace and well-being of other guests or is not in compliance with Guesthouse rules or the regulations established in Maldives.

Visitors
AMINA Residency does not permit visitors in to rooms at any hours.

No in-room party
AMINA Residency enforces a No In-Room Party Policy to ensure we can protect the Guesthouse and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the Guesthouse without refund.

No-show charges
Failure to check in at the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will be charged only for the first night, one (1) night’s full room rate, taxes and the balance of the reservation will be cancelled.

Do not disturb and access to rooms
To provide all of our guests with an exceptionally clean and safe Guesthouse experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Do not disturb” indicator or door hanger that indicates that the room is occupied and that the guest does not wish to be disturbed. Please note that the housekeeping staff are required to enter the room at subsequent times to clean, arrange, maintain and restock supplies in the room, check for safety issues and to verify the condition of the room. The Guesthouse’s Management reserves the right to enter a room with a known status of “Do not Disturb” for reasonable purposes, such as during emergencies, housekeeping, maintenance, verifying that the room, its furnishings, appliances and mechanical equipment are intact, or to address or prevent a violation of our Guesthouse Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Guesthouse Rule or Policy is broken. Law enforcement personnel will be granted immediate access to Guesthouse property and rooms of evicted guests.

Lost and found policy
AMINA Residency shall assume no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

Found Items:
AMINA Residency shall not assume responsibility for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to three (3) days. Records of Lost & Found items are retained for one (1) year. Every reasonable effort will be made to notify guests that an item has found. Please note that perishable items, underwear, and miscellaneous toiletries are discarded.

Return of Lost Items:
We would be happy to return your lost item(s) to you by Maldives Postal Service. We regret to inform you that we cannot undertake DHL or FEDEX deliveries. Your credit card will be charged packaging and postage, plus a $10.00 handling fee per package. All costs of returning lost item(s) will need to be pre-paid. A separate receipt will be mailed to you. AMINA Residency is not responsible for any item lost or misdirected during shipment by the Maldives Postal Service. You can contact the Maldives Post Customer Service Department at +960 331-5555.

Unclaimed Items/No Contact:
Lost & Found items are held for three (3) days while we attempt to contact the guest. If guest contact information is incorrect or we are unable to contact the guest during the three (3) day holding period, the unclaimed item(s) are disposed, given to local organizations, or disposed of accordingly by AMINA Residency.

In case of fire or emergency
Please notify the Front Desk in the event of a fire or any other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.

Fire safety policy
The Guesthouse is equipped with smoke detectors, fire safety information in Guest Rooms and emergency evacuation plans on the door of each guest room. Please review this important information.

Illness and epidemics
Amina Residency reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Infestation
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our Guesthouse premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

Changes or modification to the Guesthouse policies
AMINA Residency reserves the right to amend, modify, change, cancel, vary or add to these Guesthouse Policies/House Rules or the arrangements and content featured on our Guesthouse website at any time without prior notice. Please check our website regularly for updates to Guesthouse Policies, House Rules and Terms and Conditions.

Any modification to these Guesthouse Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Guest House Policies Guesthouse is located on our website, in the Guest Room and is also available from the Front Desk staff upon request.

Our liability
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the accommodation contracted for and which were unforeseeable or unavoidable;
(c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which we could not, even with all due care, have foreseen or forestalled.

We limit the amount of compensation we may have to pay you if we are found liable to you for any reason whatsoever, as follows:
(a) loss of and/or damage to any luggage or personal possessions and money or claims involving illness: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where you have not received any benefit at all from your booking.

It is a condition of our acceptance of liability under this clause that you notify any claim to us strictly in accordance with the complaints procedure set out in these conditions.

Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

We will not accept responsibility for services or facilities which do not form part of our contract with you. Excursions or other tours that you may choose to book or pay for whilst you are at the Guesthouse are not part of your contracted arrangements with us.

Photographs displayed on the Site are not contractual. Although every effort is made to ensure that photographs, graphic images and text used to illustrate Guesthouses provide as accurate an impression as possible of the accommodation offered, variations may occur, in particular as a result of changes to furniture or possible renovations.

Hyperlinks in the booking confirmation may link to sites other than the Site and we accept no responsibility for the content of these websites or the services offered on them.

Disputes
Guests should first contact the Guesthouse to attempt to resolve the dispute amicably. If no amicable settlement is reached within 60 days, guests can contact our head office directly, by emailing disputes@amina.com.mv

Applicable law & jurisdiction
Without prejudice to any mandatory protective provisions that may be applicable in your country of residence, we both agree that these Booking Conditions and any agreement to which they apply shall be governed in all respects by Maldivian law and that any dispute will be dealt with by the Courts of Maldives only.

Complaints
If you wish to complain during your stay, please inform the Guesthouse manager immediately who will endeavour to resolve all issues. If the complaint cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at complaints@amina.com.mv within 7 days of the end of your stay, giving your reservation number and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect our ability to investigate your complaint.

Enforcement
All AMINA Residency staff are trained and required to respond to potential violations of our Guesthouse Policies. Guests who refuse to abide by the reasonable standards and policies established by AMINA Residency for safety of all guests, staff, owners, property, and the operation and management of the Guesthouse will be evicted, with no refund.

In addition to the room charge, a minimum $100.00 cleaning fee per room will be charged for infraction(s) of our Guesthouse Policies.

Last Updated: 25 March 2019